Privacy Policy

At SWH Consultancy (“we”), we are committed to protecting your privacy and ensuring your personal data is processed in a secure and transparent manner. This Privacy Policy explains how we collect, use, and safeguard your contact details when you visit our website www.infosecbase.co.uk ("Site"). It also informs you of your rights under UK data protection laws.

1. Information We Collect

When you interact with our Site, we may collect the following personal information:

• Contact Information: This may include your name, email address, phone number, postal address, and any other details you voluntarily provide when you fill out forms, subscribe to newsletters or request further information.
• Other Identifiable Information: Any other personal information you choose to provide in communication with us, such as via emails or customer service inquiries.

2. How We Use Your Information

We will only use your contact details for the purposes for which they were collected and, where applicable, to comply with legal obligations. Specifically, we may use your information for the following purposes:

• To Provide Services: We use your contact details to respond to your queries, deliver information you have requested, and provide services.
• Marketing Communications: If you have provided your explicit consent, we may send you promotional materials, newsletters, or updates on our services.
• Customer Support: To respond to your inquiries and provide assistance when needed.
• Improvement of Services: To improve our Site, products, and services based on your feedback and interactions with us.

3. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

• Consent: We will only send marketing communications to you with your explicit consent. You have the right to withdraw your consent at any time.
• Legitimate Interest: We may process your contact details when it is necessary for our legitimate interests, such as responding to your inquiries or providing you with relevant services.
• Legal Obligation: In certain circumstances, we may be required to process your personal information to comply with a legal obligation.

4. Sharing Your Data

We will not sell, rent, or trade your personal information. However, we may share your contact details with trusted third-party service providers to assist in delivering services to you, such as email marketing providers or IT support services. All third-party providers are bound by contractual agreements to protect your data and use it only in line with our instructions.

5. International Transfers

If your data is transferred outside of the UK, we ensure that adequate protection is provided through appropriate safeguards, in compliance with UK data protection laws.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. However, while we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under UK Data Protection Laws

You have the following rights under the UK GDPR and Data Protection Act 2018:

• Right of Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request that inaccurate or incomplete data about you be corrected.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to request the transfer of your data to another controller.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at stu.harmer@infosecbase.co.uk.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

9. Cookies

Our Site may use cookies to improve your experience, analyse traffic and gather information that helps us provide you with a personalised service; they help the website recognise your device and store some information about your preferences or past actions. Cookies can either be session cookies (which expire once you close your browser) or persistent cookies (which remain on your device for a specific period).

We use the following categories of cookies on our Site:

• Strictly Necessary Cookies: These cookies are essential for the website to function correctly and enable you to navigate the site and use its features, such as accessing secure areas.
• Performance and Analytics Cookies: These cookies collect information about how you use our Site, such as which pages you visit and if you experience any errors. The data collected helps us understand how our Site is performing and how we can improve it. These cookies do not collect personally identifiable information.
• Functionality Cookies: These cookies allow the Site to remember your choices (such as your preferred language or the region you are in) and provide enhanced, more personalised features.
• Third-Party Cookies: These cookies are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

You have several options to control or limit the use of cookies on our Site:

• Browser Settings: You can set your browser to block or alert you about cookies. However, if you choose to block all cookies, some parts of our Site may not function properly.
• Cookie Consent Banner: Upon your first visit to our Site, we will ask for your consent to use non-essential cookies (e.g. performance, functionality, and targeting cookies); you can manage your cookie preferences or withdraw consent at any time by adjusting your preferences in your device's browser settings.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend checking this page regularly to stay informed of how we process your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

stu.harmer@infosecbase.co.uk

(+44) 7412115914

Effective Date: 9th September 2024

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection, via their website: www.ico.org.uk.